Reference

Open Legal Terms for Your Account

We keep the legal terms for your account in one place, so you can see how access, data use, and account changes work before you continue.

Access rulesData useAccount checksLocal law
help1121slot Open Legal Terms for Your Account
CONTACT PATHS

Switch to Our Support Paths

If you need a legal answer, we route it through live chat, email, and the account ticket form, so the right team sees the same record. Our desk answers 09:00-21:00 WIB every day, and we ask you to use your registered email when the request involves data, access, or profile changes. That keeps the trail clear and reduces back-and-forth when we verify who is asking.

Team online

Live Chat

Open chat from the account page if you need a quick legal check on access, region rules, or document requests. We keep the transcript with your ticket so the same answer follows your case.

Email

Send a written request when you want a copy of stored data, a correction, or a removal request where law allows. Use the registered email so we can match the account without delay.

Ticket Form

Use the ticket form for account-specific questions about identity checks, record retention, or payment references from DANA, OVO, GoPay, or QRIS. It creates a dated trail that our team can track end to end.

DATA SAFEKEEPING

Explore Data, Cookies, and Security

We keep this policy area practical: data is stored only for the period needed to run your account, settle questions, and meet local rules where they apply.

Data Handling

We collect the details needed for identity checks, transaction matching, and support follow-up.

Cookies

Cookies help the page remember language, session state, and whether you have already confirmed the legal terms.

Account Security

We ask for a fresh sign-in before profile edits or access changes.

Retention

We keep support records, access logs, and payment references only as long as they are useful for account handling, dispute…

Change Requests

To request a correction or export, send a ticket with your registered email, the exact field, and the reason.

Contact Path

For questions about access or data use, start with live chat, then follow the same thread by email if we…

Browse Common Legal Questions

Legal questions usually come down to three things: whether your region allows access, what data we keep, and how to request a change. We answer those questions on the same account record, so you do not need to repeat yourself across channels. If you use DANA, OVO, GoPay, or QRIS, the payment reference can help us find the right log faster.

No. Access depends on local law and is available only where local law permits. If your region is not eligible, we do not continue the account flow or unlock the lobby.

We keep the records needed to confirm identity, match payment references, and handle support requests. That usually means your registered email, device log, and any DANA, OVO, GoPay, or QRIS reference tied to the case.

Send a ticket or email from the registered account and ask for a copy of the data we keep. We may need one identity check before we send anything, so the record goes to the right person.

Cookies remember session state, language choice, and whether you already confirmed the legal terms. They do not change your rights, but clearing them can make prompts appear again on the next sign-in.

We keep account records only for the time needed to run the account, settle disputes, and meet legal duties. After that, the data is removed or stored in a reduced form where possible.

Use live chat first, then email the same thread with the exact field you want changed and any supporting detail. We match the request to your registered account before we make any edit.